1. Request window
You may request a refund within 14 days of purchase. We generally approve requests when the purchase was accidental, duplicated, technically unusable, or has not been materially used.
2. Material use
A refund may be declined or reduced after substantial use of paid live features, including repeated route, place, map, synchronization, or travel-execution actions. This does not limit refunds required by law or remedies for a defective service.
3. How to request a refund
Reply to your Paddle receipt, use Paddle's buyer support, or email support@travelog.day. Include the purchase email, transaction reference, product, and a brief reason. Do not send payment-card details.
4. Processing
Paddle, our Merchant of Record, processes approved refunds to the original payment method. Timing depends on Paddle, your payment method, and your financial institution. Full refunds revoke the related paid entitlement. Partial refunds may result in an adjusted entitlement.
5. Consumer rights
Nothing in this policy limits mandatory consumer rights. Where local law provides a cancellation or withdrawal right, that right applies. If you expressly request immediate digital service and local law permits the right to be reduced after performance begins, the refund may reflect the service already supplied.
6. Chargebacks
Please contact us or Paddle before filing a chargeback so we can investigate promptly. Fraudulent or abusive chargebacks may result in suspension of the related entitlement or account.